Every AI receptionist vendor in Singapore will happily quote you a price. Getting the same price twice is the hard part. One quotes per minute, one per seat, one "from S$299" with the real number hiding behind a sales call. So here's what a package should actually include, what a complete one costs, and the honest maths against hiring someone. No "book a demo to find out." The number is in the next paragraph.
The short answer
The One Outlet Receptionist package is S$1,788/month, all-in, for a single outlet: Voice, WhatsApp and the Platform, the complete AI receptionist in one price. Billed annually it's S$21,456/year, with the S$2,888 setup fee waived. That's the whole quote.
What an AI receptionist package should include
Before comparing prices, compare scope. A receptionist that only answers calls is half a receptionist. In Singapore, your customers split between calling and WhatsApp-ing, and they do both outside business hours. A complete package needs:
- Voice that answers every call, 24/7, and doesn't fall over when the caller switches from English to Mandarin mid-sentence
- WhatsApp handled by the same brain, not a separate chatbot with its own login
- A dashboard where you see every call, message, recording and booking in one place, from any device
- Languages your customers actually speak. Singlish included, not "English (Singapore)"
- One price covering all of it, so the invoice looks like the quote
If a package is missing one of these, it isn't a package. It's a component with marketing.
What's inside the One Outlet Receptionist
- Voice Front Desk — 3,000 minutes/month
- Messaging Front Desk (WhatsApp) — 5,000 messages/month
- Trelinx Platform — multi-user, multi-device
For scale: 3,000 minutes is roughly 500 calls a month at the six-minute industry-average handle time. Unused voice minutes roll over. Go past a bundle and you pay the standard published rates (voice at S$0.30/minute), no penalty tier. Google Calendar, HitPay, Stripe and Shopify integrations are included.
The whole thing runs on a 12-month term with no per-seat pricing and no mid-term re-pricing. Data stays in Singapore, PDPA-compliant. The full package, on the pricing page →
Package or a la carte?
Trelinx sells both, and the honest answer is they suit different operators.
Take the package if you want the complete front desk and one predictable invoice. S$1,788/month, done.
Build a la carte if you genuinely don't need WhatsApp. Platform at S$488/month plus voice at S$0.30/minute lands around S$16,656/year for a busy single outlet. Add WhatsApp later from S$400/month if your customers drag you there (they usually do).
Same rate card either way, published on the site. Run your own numbers in the calculator →
The comparison that actually matters: hiring
A full-time receptionist in Singapore costs roughly S$41,432/year once you count median salary, employer CPF and AWS. She covers one outlet, business hours, five days a week, and takes MC like every human being.
The package is S$21,456/year. About half. It answers at 11pm on Sunday, in Singlish and 15+ languages, and never resigns two weeks before Chinese New Year.
The full head-to-head, AI vs hiring a Singapore receptionist →
Start with one outlet. Grow when you do.
The package covers your first outlet. Every outlet after that is +S$88/month on the same platform, same dashboard, same languages. That's the point of the design: the front desk that starts at one outlet is the same one that runs twelve.
FAQ
What should an AI receptionist package include in Singapore?
Voice answering, WhatsApp handling, and a management dashboard, in one price. Language coverage matters in Singapore: look for Singlish and multilingual support on both voice and WhatsApp. If WhatsApp or the dashboard is a separately priced add-on, you're buying a component, not a package.
How much does an AI receptionist package cost in Singapore?
Trelinx's One Outlet Receptionist is S$1,788/month all-in: Voice (3,000 minutes), WhatsApp (5,000 messages) and the Platform. Billed annually it is S$21,456/year with the S$2,888 setup fee waived.
Can I add more outlets later?
Yes. Each additional outlet is +S$88/month on the same platform, with the same full feature set. Ten outlets and above move to an enterprise tier.
What if I use more than the bundled minutes or messages?
Usage beyond the bundle is billed at Trelinx's standard published rates, voice at S$0.30/minute. Unused voice minutes roll over. No surprise tiers, the rate card is public.